Privacy Policy.

1. Our Details

JM Design Studio Pvt Ltd is a technology solution provider across various industry verticals with its rich domain knowledge and focus on innovations in the form of software applications as services, digital transformations for business performance, capabilities for highest levels of optimization and commitment to its clients.

JM Design Studio & Pvt Ltd (we, our and us) operates the website.

JM Design Studio & Pvt Ltd is a company based in India. Our registered address is 308, Vikas Surya Tower Plot No. 7, Sector 12, Dwarka, New Delhi-110075, India.

Our contact email address is studio@joshmachines.com.

2. Summary

This section summarizes how we obtain, store, and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

Disclosure of your information to third parties: Only to the extent necessary to run our business, to our service providers, to fulfill any contracts we enter into with you and where required by law or to enforce our legal rights.

How long we retain your information: For no longer than necessary, taking into account any legal obligations we have and any other legal basis we have for using your information.

How we secure your information: Using appropriate technical and organizational measures such as storing your information on secure servers, encrypting transfers of data using Secure Sockets Layer (SSL) technology, and granting access only where necessary.

Use of cookies: We use cookies on our website including essential, functional, analytical, and targeting cookies.

Transfers outside the European Economic Area: We will only transfer your information outside the European Economic Area for business management, maintenance, upgrade purposes, or if required by law.

3. Legal Basis for Processing

Our processing of your information is based on our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation), performance of contracts entered into with you, compliance with legal obligations, and user consent where explicitly requested.

4. Web Server Log Information

We use a server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, date and time of the request, the source of your access to our website, and your browser version and operating system.

Use for IT Security Purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analyzing log files to help identify and prevent unauthorized access to our network, the distribution of malicious code, denial of service attacks, and other cyber-attacks by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from information collected via server logs.

Use to Analyze Website Use and Improve Our Website

We use the information collected by server logs to analyze how users interact with our website and its features—for example, analyzing visit counts, unique visitors, access times, operating systems, and browser versions.

5. Information We Collect When You Contact Us

Email

When you send an email to the address displayed on our website, we collect your email address and any other information you provide in that communication. Emails sent to us are stored on our servers.

Contact Form

When you contact us using our contact form, we collect your name, email address, and IP address, along with any additional details you provide such as phone number, company name, or message content. If you do not provide mandatory details, you will not be able to submit the form. Messages submitted via our contact form are stored securely on our servers.

Post

If you contact us by post, we will collect any information you provide in any postal communications you send us.

6. Information We Collect When You Interact With Our Website

E-Newsletter

When you sign up for our e-newsletter on our website or opt to receive news and offers by entering your name and email address, we collect that information to administer our mailing list and send relevant communications.

Registering on Our Website

When you register and create an account on our website, we collect your name, email address, IP address, mailing address, and contact information. If you do not provide mandatory information, you will not be able to register an account.

7. Information Collected When You Place An Order

Mandatory Information

When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name, and VAT/GST details (if applicable). If you do not provide this information, you will not be able to purchase goods or services or enter into a contract with us.

Optional Information

We also collect optional information from you, such as your phone number and any additional details at checkout, including marketing preferences.

Processing Your Payment

In order to process payments, we use reputable third-party payment processors. Your payment will be processed in accordance with their respective privacy policies. Information relating to payment processing is stored securely on the payment processor’s infrastructure.

Marketing Communications

You may opt in or opt out of marketing communications regarding our products and services at checkout or via direct links in our emails.

8. Information Collected Or Obtained From Third Parties

We may receive information about you from third parties, such as Google and Apple, or public business directories and customer databases. Information obtained generally includes your name and contact details. If we receive information about you in error or without a legal basis, we will delete it promptly.

9. Our Use Of Automated Decision-Making And Profiling

We use automated decision-making and profiling on our website primarily for display advertising and web analytics (such as Google Analytics). This does not produce legal effects or significantly affect you. You have the right to object by opting out of cookies in your browser settings.

10. Disclosure To Service Providers & Other Third Parties

We share information with trusted third parties necessary for running our business:

• Service Providers: Hosting companies, IT infrastructure providers, and payment processors.
• Analytics Providers: Google Analytics for aggregated, anonymized performance tracking.
• Professional Advisors: Accountants, legal counsel, and business advisors under strict confidentiality.
• Affiliates and Business Partners: Complementary service providers where you have requested relevant services.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

11. Disclosure And Use Of Information For Legal Reasons

We may process and disclose your information where necessary to:

• Report suspected criminal acts or threats to public safety to competent authorities.
• Enforce our legal rights, contracts, or terms of service.
• Resolve legal disputes, claims, or ongoing litigation.
• Comply with applicable statutory and regulatory requirements.

12. How Long We Retain Your Information

• Server Log Information: Retained for one year.
• Correspondence & Enquiries: Retained for as long as necessary to resolve your inquiry plus an additional reasonable period, after which it is deleted.
• E-Newsletter: Retained for as long as you remain subscribed.

In all other cases, information is retained only for the duration necessary to satisfy the original processing purpose, legal obligations, and limitation periods for potential claims.

13. How We Secure Your Information

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or destruction:

• Restricting access to personal data to authorized personnel on a need-to-know basis.
• Storing data on secured, monitored servers.
• Encrypting data in transit with Secure Sockets Layer (SSL) / TLS protocols.
• Verifying identity before granting data access requests.

14. Transmission of Information By Email

Transmission of information over the internet is not completely secure. While we take appropriate safeguards, submitting data over email is done at your own risk.

15. Your Rights In Relation To Your Information

Subject to legal conditions, you hold the following rights regarding your personal information:

• The right to access your information and receive details on its use.
• The right to have inaccurate information corrected or completed.
• The right to have your information erased.
• The right to restrict or limit our processing of your information.
• The right to data portability (receiving data in a structured, commonly used format).
• The right to withdraw consent at any time without affecting prior lawful processing.
• The right to lodge a complaint with an applicable supervisory authority.

To exercise any of these rights, email us at studio@joshmachines.com.

16. Verifying Your Identity

Where you request access to your information, we are required to verify your identity using reasonable measures before fulfilling the request to prevent identity fraud and unauthorized disclosure.

17. Your Right To Object To Processing

You may object at any time to our processing of your information for direct marketing purposes or processing grounded on legitimate interests. You can unsubscribe from marketing emails directly or email studio@joshmachines.comwith “OPTOUT” in the subject line.

18. Sensitive Personal Information

We do not knowingly or intentionally collect sensitive personal information (such as racial origin, political views, health data, or biometric information). Please do not submit sensitive personal information to us.

19. Changes To Our Privacy Policy

We update and amend our Privacy Policy from time to time. Minor changes will be updated on this page with a revised effective date. In case of major changes, we will notify you through email or by posting a prominent notice on our website prior to the change becoming effective.

20. Children's Privacy

We do not knowingly contact or collect personal information from individuals under the age of 18. If you believe a minor has provided us with information without parental consent, please contact us at studio@joshmachines.com so we can remove the data promptly.

21. Copyright Notice

The copyright in this Privacy Policy is owned by or licensed to JM Design Studio Pvt Ltd and is protected by copyright laws around the world. All intellectual property rights are reserved.